Thursday, 31 July 2014

The Last Update

We expect the volume of traffic through the checkout tomorrow in our last sale to be quite heavy. With that in mind, here are a few tips to make sure things go as smoothly as possible:

Firstly and most importantly, please make sure you receive an order confirmation by email after you place your order. If you don't receive one please check your spam folder as they do drop into there from time to time. If there isn't one in the spam folder, please forward us your paypal receipt ASAP and we will check it for you. Sometimes with heavy traffic there is a problem between Paypal and the website so if you do not receive an order confirmation email it means your order has not gone through. 

Secondly we will have 2 new arrivals pages and 1 sale page with the new items on them. These are clearly displayed on the home page under the featured departments.

Thirdly, we will not be accepting returns after 15th of August on full priced items. Sale and potluck items cannot be returned or refunded.

We are planning on working through the weekend to get all the orders out and packed, so we will find out if we have any issues very quickly and we will work to offer you an alternative.

Finally, once all orders have been packed, if we have any odds left over we will be adding things to the sale pages next week, so keep an eye out for even more deals on non repeatable yarn. 


Happy shopping!

No comments:

Post a Comment